You can contact us by sending an email to sales@harayabeauty.com. We strive to respond to all inquiries within 48 hours.

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, please contact us and we will guide you through the return process.

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Our shipping times vary depending on your location and the shipping method you choose at checkout. Generally, orders are processed and shipped within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances.

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

Unfortunately, personalized or custom-made items cannot be returned unless they are defective or damaged. If you have any concerns about your specific item, please reach out to us and we will assist you.

No, sale items are final sale and cannot be returned or refunded. Please carefully review the product details before making a purchase.

Perishable goods, such as food, flowers, or plants, as well as personal care goods and hazardous materials, cannot be returned for safety and hygiene reasons. Additionally, we do not accept returns for flammable liquids or gases. If you have any questions about the eligibility of a specific item, please contact us.

You have 30 days from the date of receiving your item to initiate a return. Please contact us within this timeframe to start the return process.

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees, import taxes, and other charges imposed by the destination country. These additional fees are the responsibility of the customer.